Shipping Policy

General Shipping Overview This Shipping Policy outlines all standard shipping rules and service terms for chocolate gift orders placed on our official website. All shipping services are designed to deliver fresh, intact and well-packaged chocolate gifts to customers worldwide, with standardized processing and transit specifications for all regions.
Global Free Shipping Service We offer fully complimentary global shipping for all valid orders on our platform. There are no hidden shipping fees, delivery surcharges, handling costs or cross-border fees for any customer purchase. All logistics and delivery expenses are fully covered by our site under standard shipping conditions.
Order Processing & Dispatch Timeline All paid and confirmed orders will undergo product inspection, professional gift packaging and logistics arrangement before dispatch. Standard order processing and shipment will be completed within one to three business days to ensure timely delivery and product freshness.
Standard Delivery Timeframe The standard delivery period for all orders ranges from six to twelve business days after official dispatch. This unified delivery window applies to all global shipping destinations with no expedited shipping options available.
Product Shipping Protection Considering the special physical characteristics of chocolate products, we adopt professional shockproof, temperature-resistant and fresh-keeping packaging materials for all orders. Every gift set is carefully packaged to prevent deformation, damage and quality changes during long-distance transportation, ensuring perfect product condition upon arrival.
Shipping Information Confirmation Customers are required to submit accurate and complete shipping addresses, valid contact information and postal details during checkout. We strictly follow the submitted address information for delivery. We are not responsible for delivery failures, delays or product losses caused by incorrect or incomplete customer-provided information.
Order Shipping Tracking Once the order is dispatched, customers will obtain official tracking information to monitor the real-time shipping status of their chocolate gift orders. Customers can check transit progress, delivery updates and arrival notifications through the corresponding tracking channel throughout the whole shipping process.
Shipping Exceptions & Delays Minor delivery delays may occasionally occur due to uncontrollable factors including customs clearance procedures, regional logistics adjustments, extreme weather conditions and public transportation fluctuations. We will actively follow up on delayed orders and provide timely updates to customers for all abnormal shipping situations.
Customs & International Shipping Rules For international deliveries, all orders will comply with local customs inspection and entry regulations of the destination country. Customers are responsible for complying with local food import policies and relevant regulatory requirements of their receiving region.
Policy Updates We reserve the right to adjust and update this Shipping Policy in accordance with logistics service upgrades, business adjustments and industry standard changes. The latest policy terms will be posted on our official website, and continued use of our shipping services constitutes acceptance of the updated terms.