Privacy Policy

Introduction This Privacy Policy outlines how we collect, use, store, protect and disclose personal information obtained from customers during browsing, ordering and interacting with our chocolate gift service platform. It is formulated to comply with global data protection standards and safeguard the legitimate privacy rights of all users.
Information We Collect We collect essential personal information voluntarily provided by customers during account registration and order placement, including full name, contact phone number, email address, shipping address, billing information and gift customization preferences. We also automatically obtain basic browsing data such as device type, access time and page browsing records to optimize website service performance.
Purpose of Information Usage All collected personal data is exclusively used for processing and managing customer chocolate gift orders, including order confirmation, product delivery arrangement, logistics tracking, payment verification and after-sales service follow-up. We also use valid information to send service notifications, order updates and customer support replies, as well as optimize website functions, product selection and user shopping experience.
Information Storage and Protection We adopt advanced technical encryption measures and standardized management procedures to protect customer personal information from unauthorized access, disclosure, tampering, loss and theft. Customer data is stored on secure servers with strict access authority control. We only retain personal information for the period necessary to fulfill service obligations and legal requirements, and completely clear invalid data regularly.
Information Sharing and Disclosure We do not sell, trade or rent any customer personal information to third-party commercial institutions for profit. We only share necessary user data with trusted service providers involved in order execution, including logistics and delivery partners, payment service providers and technical operation supporters, who are strictly bound by confidentiality agreements. We will disclose user information only when required by mandatory legal provisions or official regulatory requirements.
Cookies Usage Our website uses standard cookie technology to identify user browsing identities, record access habits and retain shopping cart information, which helps provide continuous and personalized browsing and shopping services. Users can adjust browser settings to refuse or clear cookies at any time. Disabling partial cookies may affect the fluency of website access and order operation functions.
User Rights Users have the right to check, correct, update and delete their personal information stored on our platform. Users can also withdraw authorization for information collection and usage at any time. For any requests related to personal data rights, users can contact our customer service team, and we will respond and handle the application in a timely manner within the legal cycle.
Minors Protection We attach great importance to the privacy protection of minors. Our products and services are mainly oriented to adult users. We do not actively collect personal information from minors under the age of majority. If we accidentally obtain minor user data, we will immediately delete the relevant information after verification.
Third-Party Links Our website may contain links to third-party platform pages. This Privacy Policy only applies to our official service platform. We are not responsible for the privacy protection rules and content of external third-party websites. Users need to independently understand and abide by the privacy policies of third-party platforms when accessing external links.
Policy Updates We reserve the right to adjust and update this Privacy Policy according to service upgrades, business adjustments and legal requirement changes. All revised terms will be published on the official website. Continued use of our website and services after policy updates is deemed as recognition and acceptance of the latest privacy terms.
Contact Information If you have any questions, doubts or suggestions about this Privacy Policy and personal data protection issues, please contact our official customer service team through the support channels provided on our website. We will provide professional interpretation and solution support for all privacy-related inquiries.